Privacy, Terms and Conditions

Privacy, Terms and Conditions

Emergency Film Group Ordering Information/Terms

  • PURCHASE: You can purchase a product from our catalog four ways:

    1. Mail an order form or purchase order to:, Inc.
      6504 Bridge Point Parkway,
      Suite 100,
      Austin TX 78730

    2. Toll-Free 1-877-881-2235 (follow menu options)

    3. Order online at

  • SHIPPING AND HANDLING: For domestic orders, products are shipped via UPS unless otherwise specified. Call 1-877-881-2235 (option 1) for overnight rates. For international orders, call for shipping rates. International shipping charges do not include import duties, which are the responsibility of the purchaser.

  • RETURNS AND REFUND POLICY: All sales are final unless the reason for return is a defective DVD that will not play. For those returns, we do ask the customer to return the damaged product to us for review to ensure the problem is resolved.

    All online content which is delivered digitally is nonrefundable. Any issues with playback or delivery will be resolved by our technical team.
  • PAYMENT TERMS: Terms are net 30. Accounts not paid within 30 days of invoice date will be subject to a 1.5% monthly service charge. International orders require prepayment.

  • CREDIT CARDS: EFG accepts VISA, MasterCard, Discover, and American Express.

  • COPYRIGHT: All programs and curriculum in the Emergency Film Group catalog are fully copyrighted and may not be copied in whole or in part without expressed written permission.



Emergency Film Group Email Privacy Policy

We have created our Email Privacy policy because we are committed to respecting your right to privacy. Emergency Film Group will not share your email address with any third party. Here is how your information may be used by us: 

If you place an order on our website for our products, or request some information from us, we may use the information you provide us to contact you about the order or to follow up on an order. If you submit a request or a comment to us through our website, we may also use the information you provide us to respond to your inquiry. We may also use such information to occasionally notify you of special product offers or to request your participation in customer feedback surveys.

If you prefer not to be contacted for these purposes, you can notify us of this preference via email or regular mail and you will no longer receive these communications. Emails sent will contain an easy way for you to cease receiving email from us. If you wish to do this, simply follow the UNSUBSCRIBE instructions at the end of any email.

If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to Again, Emergency Film Group will not share your email address with any third party.