Privacy Terms and Conditions

Privacy, Terms and Conditions

Emergency Film Group Ordering Information/Terms

  • PURCHASE: You can purchase a product from our catalog four ways:

    1. Mail the attached order form or purchase order to: Emergency Film Group, 244 Augusta Drive, Suite 465, Houston, TX  77057

    2. Fax order form or purchase order to: 713-621-7500;

    3. Call us at 866-427-2467 or 713-621-7500;

    4. Order online at www.efilmgroup.com.

  • PREVIEWS: Customers may preview most programs, otherwise free sample reels will be available. Previews are for 5 business days and must be returned via insured courier following the fifth working day. Previews are for evaluation purposes only, not for training. The preview charge is $25. Previews must be prepaid. This charge is credited toward the purchase or rental price of the same title for up to 1 year. Late returns are subject to billing as a purchase. To purchase a preview, cont act a sales representative at 866-427-2467. Previews are not available outside the US.

  • RENTALS: Rentals are available for all titles in this catalog. Rentals are for 10 business days and must be returned via insured courier following the tenth working day. Rentals can be used for training purposes. Rental charges are $150 for a single title, prices vary for packages and series. Call us at 866-427-2467 for package prices. Rental charge may be credited against purchase price of the same title for up to 1 year. Late returns are subject to billing as a purchase. Rentals are not available outside the US.

  • FORMAT: Films are available in DVD and can be ordered in special formats such as VHS, beta, 16mm or 3/4 inch Umatic, or an overseas standard such as PAL or SECAM. Please call 1-866-427-2467 for pricing and availability. Some titles are available in Spanish and Chinese.

  • GUARANTEE: Your satisfaction is guaranteed at Emergency Film Group. You may return any product ordered from Emergency Film Group within 30 days for a full refund, provided the product is returned in original condition. EFG videos and DVDs damaged within one year of purchase may be returned for free replacement.

  • SHIPPING AND HANDLING: For domestic orders, products are shipped via UPS unless otherwise specified. Shipping and handling rates are $13 for the first item and $7 for each additional item. Call 866-427-2467 for overnight rates. For international orders, call for shipping rates. International shipping charges do not include import duties, which are the responsibility of the purchaser.

  • PAYMENT TERMS: Terms are net 30. Accounts not paid within 30 days of invoice date will be subject to a 1.5% monthly service charge. International orders require prepayment.

  • CREDIT CARDS: EFG accepts VISA, MasterCard, and American Express.

  • COPYRIGHT: All programs and curriculum in the Emergency Film Group catalog are fully copyrighted and may not be copied in whole or in part without expressed written permission.

  • Security Policy: View our security policy.

Emergency Film Group Email Privacy Policy

We have created our Email Privacy policy because we are committed to respecting your right to privacy. Emergency Film Group will not share your email address with any third party. Here is how your information may be used by us: 

If you place an order on our website for our products, or request some information from us, we may use the information you provide us to contact you about the order or to follow up on an order. If you submit a request or a comment to us through our website, we may also use the information you provide us to respond to your inquiry. We may also use such information to occasionally notify you of special product offers or to request your participation in customer feedback surveys.

If you prefer not to be contacted for these purposes, you can notify us of this preference via email or regular mail and you will no longer receive these communications. Emails sent will contain an easy way for you to cease receiving email from us. If you wish to do this, simply follow the UNSUBSCRIBE instructions at the end of any email.

If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to abuse@efilmgroup.com. Again, Emergency Film Group will not share your email address with any third party.